Leadership Development Curriculum

Crestcom has been the best decision I could have made for my company. My team is learning each month and applying that knowledge right away. I have seen immense growth each month. I highly recommend Crestcom.
Summer Gould, President, Eye/Comm

January

Be the Coach They Need

Featuring Steve Farber

Be the Coach They Need

Learning Objectives

Develop a coaching mindset, apply a conversational framework, and use language techniques that lead to more effective conversations that drive desired outcomes.

This module transforms the ability to coach and develop employees.

Deliver Results the First Time

Featuring Andy Bounds

Deliver Results the First Time

Learning Objectives

Break down information bottlenecks and minimize misunderstandings so that managers can effectively communicate assignments for better results.

This module gives managers tools to delegate effectively and empower and engage employees.

February

Take Charge of Talent Management

Featuring Kathleen Quinn Votaw

Take Charge of Talent Management

Learning Objectives

Build a network of talent with the skills needed now and in the future to become the employer of choice when candidates have options.

This module provides a framework that guides how managers recruit, interview, hire and retain a world-class workforce.

Bridging the Multigenerational Gap in the Workplace

Featuring Amy Lynch

Bridging the Multigenerational Gap in the Workplace

Learning Objectives

Explore the the advantages of a wide range of experienced people working together. Discover the key to overcoming negative stereotypes and build communication strategies to help bridge the gaps.

This module prepares managers to more skillfully and confidently lead a multigenerational team.

March

Mastering Negotiation

Featuring Role Play Simulation

Mastering Negotiation

Learning Objectives

Learn a comprehensive framework and effective techniques to use when involved in a negotiation. Everyone needs to negotiate something, especially managers.

This module gives managers the opportunity to practice tactics and the art of negotiating.

Change How You Manage Change

Featuring L. Bonita Patterson

Change How You Manage Change

Learning Objectives

This module examines the leader’s role in the change process.

Discover ways to build trust and morale in order to implement change most effectively. Drive commitment to ensure the change sticks.

Learn tools to address the resistance we often get when implementing change.

April

Accelerate the Way You Innovate

Featuring Steve Shapiro

Accelerate the Way You Innovate

Learning Objectives

Gain a deeper understanding of innovation pitfalls and recognize the best areas to focus innovative efforts, saving time and resources.

This module provides managers with an essential framework to guide their innovation process and speed up innovative efforts to outpace the competition.

Strategic Storytelling to Influence and Inspire

Featuring Kelly Swanson

Strategic Storytelling to Influence and Inspire

Learning Objectives

Learn the secret to inspiring action - storytelling. In business, stories can be used to build trust, champion a vision, motivate to action, and change behavior.

This module offers managers actionable insights into how to connect with their listeners, draw them into the story, and leave them transformed.

May

Leadership Presence

Featuring Sylvie di Giusto

Leadership Presence

Learning Objectives

Work on four areas to improve your leadership presence so you can get results faster, collaborate better, attract customers and employees, get considered for additional responsibilities, and so much more.

This module shows managers how to set themselves apart from the crowd – to build a personal brand that defines who they are and who they want to become.

Develop Effective and Devoted Employees

Featuring Simon Bailey

Develop Effective and Devoted Employees

Learning Objectives

Build and retain a team of committed brand ambassadors.

This module provides managers with a framework for hiring the right people through more effective interviewing, and then on-boarding them in a way that leads to longer retention and quicker learning rates so employees are effective from their first day on the job.

June

Trust: The Leadership Differentiator

Featuring Sylvie di Giusto

Trust: The Leadership Differentiator

Learning Objectives

Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure.

This module shows managers how to develop the 5 Trust Traits that build leadership credibility and provides a 3-step framework to rebuild trust.

Captivate Your Customer

Featuring Shep Hyken

Captivate Your Customer

Learning Objectives

Craft and execute a compelling customer service vision (using seven industry leading strategies) to influence your internal and external customer experience resulting in engaged employees and loyal customers that drive business results.

This module gives managers the opportunity to examine their customer service strategy, develop a clear understanding of the customers they serve, both internal and external, and identify barriers preventing their success.

July

Strategic Thinking for Future Success

Featuring Prof. Dr. Leif Erik Wollenweber

Strategic Thinking for Future Success

Learning Objectives

Embrace strategic thinking as an everyday approach to doing business with an eye toward generating the best possible business results tomorrow, using the opportunities presented today.

This module provides managers with tools and techniques to demonstrate the qualities of future based thinking and apply strategic thinking skills.

Leadership Influence Through Emotional Intelligence

Featuring Colleen Stanley

Leadership Influence Through Emotional Intelligence

Learning Objectives

Emotional intelligence is one of the strongest predictors of performance and the foundation from which influential leaders are built.

This module helps managers recognize and understand emotions, triggers, strength, challenges and personal motivators, as well as how well they control feelings and behaviors, adapt to changing circumstances, practice resilience and tenacity, and implement strategies for personal growth.

August

Ignite a Culture of Accountability

Featuring Steve Farber

Ignite a Culture of Accountability

Learning Objectives

Create a culture where employees are engaged, hold themselves and each other accountable, and visions become reality.

This module provides a framework for an accountability strategy and the best ways to increase accountability in the workplace.

Break Away From Bias

Featuring Dr. Tyrone Holmes

Break Away From Bias

Learning Objectives

Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger innovation, lower turnover, and an inclusive culture.

This module allows managers to identify appropriate strategies to mitigate unconscious bias.

September

Techniques for Managing Personality Styles

Featuring Dr. Kimberly Alyn

Techniques for Managing Personality Styles

Learning Objectives

Understand the strengths and challenges of your own personality style and that of others. Learn how to adapt to each personality style.

This module teaches managers how to understand their own and others’ behaviors to effectively manage those with different personality styles and create a more harmonious and productive workforce.

How Leaders Shape Decisions

Featuring Kyle Craig

How Leaders Shape Decisions

Learning Objectives

Understand and influence the decision making process of others, and avoid the pitfalls of decision-making.

This module equips managers with efficient and effective decision making tools and models.

October

Communicate With Impact

Featuring Andy Bounds

Communicate With Impact

Learning Objectives

Make your communications more memorable. Learn specific things to add to meetings, presentations or even delegations to sharpen the focus of your message.

Understand the process of memory and individual memory biases.

Building Your Business Is Everyone’s Business

Featuring Thomas Frey

Building Your Business Is Everyone’s Business

Learning Objectives

To be successful today and into the future requires strong business acumen.

In this module, managers will 1) define key business drivers and their relationship to profitability; 2) examine direct and indirect impacts on revenue and expense; 3) identify competitors, market share changes and other external trends that impact your organization’s success; and 4) understand how to evaluate future trends and the opportunities they present.

November

Managing Time for Maximum Results

Featuring Mark Sanborn

Managing Time for Maximum Results

Learning Objectives

Find an extra hour and half each day through effective time management techniques.

Deal with distractions, procrastination, unproductive meetings and more.

Ensure your team's priorities are in alignment with your business objectives.

The Delegation Advantage: Multiply Your Impact

Featuring Marilyn Sherman

The Delegation Advantage: Multiply Your Impact

Learning Objectives

Maximize the impact of your leadership role through effective delegation. The best leaders accomplish great things by working through others.

This module provides managers with tools to overcome the barriers to delegation and presents a simple 5-step delegation process to motivate and empower their teams.

December

SYNC UP: The Conflict Mindset

Featuring Marilyn Sherman

SYNC UP: The Conflict Mindset

Learning Objectives

Managed successfully, conflict can increase employee engagement and productivity, and even break down organizational silos. Effective leaders hold themselves accountable for managing conflict and do so in a way that leaves everyone feeling heard, honored, valued, and encouraged to contribute.

This module teaches the 4 Conflict Styles and allows managers to plan and practice a conflict situation.

Peak Performing Leaders

Featuring Dr. JoAnn Dahlkoetter

Peak Performing Leaders

Learning Objectives

Connect your body and your mind to achieve peak performance, which will significantly impact your ability to lead a successful team.

Learn how to derive power from four energy sources: purpose, physical health, emotional balance, and a focused mind.